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GuideTroubleshootingLog Collection for Troubleshooting

Log Collection for Troubleshooting

This document provides a procedure to collect CloudPilot AI component logs from a Kubernetes cluster. The logs contain detailed operational information for troubleshooting CloudPilot AI-specific issues, such as why nodes are provisioned or de-provisioned. These logs do not include any sensitive system information.

Export Collected Log Steps

  1. Connect to the target Kubernetes cluster with administrative privileges.

  2. Export collected logs for sharing:

    kubectl -n cloudpilot port-forward svc/cloudpilot-workload-log-collector-svc 8080:8080 & PID=$!; timeout=10; found=0; while [ $timeout -gt 0 ]; do if nc -z -w 1 localhost 8080 2>/dev/null; then found=1; break; fi; sleep 1; ((timeout--)); done; [ $found -eq 1 ] && curl -s http://localhost:8080/logs > "logs_$(date +%Y%m%d%H%M%S).tgz" || echo "Timeout"; kill $PID 2>/dev/null; wait $PID 2>/dev/null

    Command breakdown:

    • Establishes a port-forward tunnel to the cloudpilot-workload-log-collector-svc service.
    • Waits up to 10 seconds for the service endpoint to become reachable.
    • Uses curl to fetch logs via the exposed HTTP endpoint.
    • Saves logs as a timestamped .tgz file (e.g., logs_20231015143045.tgz).
    • Gracefully terminates the background port-forward process.

    After running this command, you will get one tgz file containing the detailed logs (e.g., logs_20231015143045.tgz). You can now share it with the CloudPilot AI Support team for any further questions.

If you encounter issues while exporting logs, please check the following:

  • Your Kubernetes context is set to the correct cluster.
  • The cloudpilot-workload-log-collector-svc service exists (kubectl -n cloudpilot get svc).
  • Your permissions allow port-forwarding and pod access in the cloudpilot namespace.

Security Considerations

The logs contain operational metadata (e.g., pod statuses, API call traces) but exclude:

  • Sensitive workload data, such as pod environment variables
  • Secrets or credentials
  • Network traffic payloads
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